Support
We're here to help. Reach out any time or browse the FAQ below.
✉️ Contact Us
For account issues or order questions, email us. From a paid order, use Message Seller or Get help immediately; you never need to confirm receipt to request help. Get help includes order context in your email draft, not private conversation contents. Response times vary.
🛍️ Buying & Selling FAQ
How do I buy a listing?
Tap a listing, then tap Buy Now or message the seller to ask questions before purchasing. Payment is processed securely through Stripe.
How do I get paid as a seller?
After the buyer confirms receipt—or the 3-day protection window after delivery ends without a dispute—Stripe starts a transfer to your connected account. Shipping labels, elapsed time without shipment, and seller silence are not delivery evidence. Bank arrival timing depends on your Stripe payout schedule.
What if the seller never ships or stops responding?
Message the seller or Get help from your order now. For shipping orders still awaiting fulfillment, elapsed 24-hour days start at confirmed payment: a seller reminder on day 3, buyer reporting on day 7, and protected admin review on day 14. Exact dates appear on your order; scheduled actions may run on the next job cycle. If payment timing cannot be verified, contact support for manual review rather than assuming an overdue date.
Reporting opens a protected case immediately, with an optional note. Review is not a guaranteed or immediate refund. Seller replies do not reset deadlines or close the case. At day 14, an unfulfilled listing is removed from public view, including when a case is already open; listing evidence and order access are retained. Removal alone does not refund, release funds, or close the case. Pending or failed refunds stay visible until an authoritative outcome.
How is this different from a shipped-item dispute or local pickup?
Shipment recorded before escalation moves the order to shipped-item protections. A shipping label alone never releases payment. Without delivery confirmation, shipped orders allow missing-item reporting after 7 days and protected review after 14 days. Delivery starts the separate 3-day protection window. Late tracking on an open unshipped case requires review and does not silently close it. Local pickup has immediate messaging and help, but no shipping deadlines; only confirm receipt after receiving your item.
How do I track my order?
Open the order from your profile. You'll see real-time status updates and a tracking link once the seller ships.
What if my item never arrives?
Contact us within 14 days of the estimated delivery date and we'll investigate and work toward a resolution.
Can I get a refund?
All sales are final unless the item was materially misrepresented. If you believe there's an issue, contact us and we'll review your case.
🔒 Account & Privacy
How do I delete my account?
You can delete your account directly in the app — go to your Profile, tap Settings, and select "Delete Account." Your data will be permanently removed. If you run into any trouble, email us at support@curriculum-connection.com.
Where can I read the Privacy Policy?
curriculum-connection.com/privacy
Where are the Terms of Service?
🚩 Reporting a Problem
To report a listing that violates our content standards, tap the flag icon on any listing in the app. To report a user or an urgent safety concern, email us directly.